Many clients.
Many systems.
Your team still copying
work between them.
The Unified Work Orders Module enables one team to manage every client's work in one place. Nothing has to be migrated or replaced. FixMate pulls the jobs in from every client system, ranked by urgency and impact. Work the job in FixMate, and the result is written back automatically, so the SLA clock, compliance record and performance numbers your client measures you on stay accurate. Nothing changes on your clients' end, and your team doesn't have to relearn how they work.
- The challenge
- Work arrives through a different system for every client.
- What it costs you
- Jobs are scattered across portals, emails and spreadsheets. Information is re-entered, priorities compete, and you have no unified view of performance.
- What changes in weeks
- Work from every source is prioritized and managed in one place, with key updates returned to each client's system.
Every client wants us working inside their own system.
Another internal system does not solve work arriving four different ways.
When you manage maintenance for multiple clients, the software is often chosen by the client. One sends jobs by email. One gives you a login to their portal. One sends a PDF. One has a CAFM system your team was trained on for a day.
No one designed the combined workflow. It accumulated one contract at a time.
Each system has its own priorities, but the operation has no single view of what matters most.
A job exists in the client's system and must be copied into yours, into a spreadsheet or into someone's notes.
Each client sees their part. You see fragments, making it difficult to measure how the complete operation is performing.
The same fault can return at the same address without anyone seeing that it has happened before.
Get every job into one queue, whatever system it came from.
One list, prioritized by urgency, SLA, age and operational impact. Filter it by client when you need to report, by building when you need to plan, and by technician when you need to dispatch.
| Source | Job | Status | Age | Assigned | SLA |
|---|---|---|---|---|---|
| Client B software |
No hot water, four apartments on one riser
Urgent
Northgate House › Block C › Floor 4
|
In progress | 2 h | P. Drobil | 1 h left |
| Client A software |
Water leaking behind washing machine
Riverside Tower › Apartment 812 › Utility
|
In progress | 5 h | M. Havel | 9 h left |
| Client D portal |
Elevator stopping between floors 2 and 3
Urgent
Parkview Court › Core A
|
Contractor | 1 d | External | 6 h left |
| Client C email |
Emergency lighting, corrective work
Northgate House › Block A › Level 10
|
New | 3 h | Unassigned | 2 d left |
| Client A software |
Front entrance door not latching
Riverside Tower › Ground › Entrance
|
Access | 1 d | J. Nowak | 1 d left |
| Client B software |
Extractor fan noisy, third report this year
Parkview Court › Apartment 27 › Bathroom
|
New | 6 h | Unassigned | 3 d left |
| Client C email |
Radiator cold in bedroom
Millrace Yard › Apartment 4B
|
Scheduled | 2 d | M. Havel | 4 d left |
Your dispatcher stops transferring information between systems and starts managing the work.
The job is structured in one place, regardless of how it entered the system.
Connect to the systems your clients already use, and write key results back.
When a client system sends a notification, work order or PDF, the message can be forwarded to FixMate and converted into a structured job.
Where the receiving system supports ticket creation by email, FixMate can use that route without a custom connection.
Where a documented connection exists, FixMate can exchange structured updates directly.
Where none of these routes is available, the connection is assessed separately.
What goes back
Depending on the connection, FixMate can return acknowledgment, status and reported completion automatically.
A secure, read-only link to FixMate opens the job timeline, with key timestamps, selected evidence and whether the resolution was verified.
Find the opportunity in your operation.
Every operation leaks money. How much, and where, is different every time.
Let us look at one portfolio and one recent month of your operational reality. We'll measure the coordination load, the avoidable dispatches, the repeat visits and the evidence still assembled by hand, then show you where FixMate has the strongest ROI case.
- Achievable savings for your own portfolio
- The module with the strongest starting case
- Success measures for a first deployment
You get a clear starting point, based on your own numbers.
Book a Maintenance Opportunity Review
One portfolio. One month of data. One quantified starting point.
Get in touch